Shipping policy

SHIPPING INFORMATION

Transportation
Order Confirmation
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.Our order processing time is generally within 3 working days if there is no shortage of stock.
Order Cancellations
You can cancel an order and get a refund before shipped.Once it goes out of our warehouse, we cannot cancel your order.You will have to reship the product back to us at your own expense in case you still do not want it. For the returned package, please make sure the package is unopened and undamaged as you received it.
Shipping
Our orders are shipped from China, using services such as YunExpress, DHL, Fedex, UPS, etc. Shipping method will be chosen based on the delivery address, alongside cost and weight of the product. Default shipping is free of charge.

For orders under 400 USD, delivery time is normally between 10 and 30 days. For orders over 400 USD, delivery time is normally between 3 and 7 days. Delivery time may differ depending on the country and current global shipping situation.
Track
You can Track Your Order by clicking here.
Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Tax
Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method. You may check with your local Customs Office for more information.
Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:
Wrong address or phone number provided by recipient
Recipient was uncontactable when courier company contacted
Refusal to sign for the package by recipient
Lost or damaged parcel because recipient opted for “no-signature delivery”
Refusal to pay for the local tax/processing fee by recipient
Refusal to provide supporting documents for custom clearance by recipient.
More Questions About Shipping
If you have any questions about shipping or any other concerns, always feel free to reach out to us by E-mail at shop@shanling.com