Please send the product to SHANLING within 30 days of initiating the return/exchange request. We issue a refund/replacement only once we have received the product. It generally takes up to 5 working days for the refund to process. Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Any initial delivery costs paid by you in connection with your order, where all the products that you have received in a single order are faulty or damaged, are reimbursable or refundable. Any fees issued by Chinese customs will be deducted from the refund amount. Return shipping costs to China shall be paid by the customer, with no rights for reimbursement.

 

If you have a product quality issue to report, you can write us an email at shop@shanling.com and we will suggest solutions. Please be aware that we do not accept a random return of products. If you do return the products randomly, we will not offer any refund.

 

Unconditional return is accepted only on products with full accessories and completely undamaged packaging.

 

For unconditional return, you will not receive a refund for the full amount paid, as the shipping costs associated with your original order will be deducted. Any fees issued by Chinese customs will be also deducted from the refund amount. Return shipping costs to China shall be paid by the customer, with no rights for reimbursement.

 

Please send the product to SHANLING within 30 days of initiating the return request. We issue a refund only once we have received the product. It generally takes up to 5 working days for the refund to process. Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Mainframe	One year of free maintenance
Accessories	Accessories
Customer will be responsible for covering shipping to China, any import taxes charged by Chinese customs.
Orders beyond the warranty period	Customer will be responsible for covering shipping to China, any import taxes  charged by Chinese customs, repair fee .
NOTE	The above guarantees start from the received date. The problems caused by accident or human factors are not covered by warranty. SHANLING Company reserves the final interpretation and amendment for the above guarantees terms.